What does Predictive Dialer mean?
Predictive dialers are outbound call processing systems that are designed to maintain high levels of activity and provide cost efficiency in contact centers. These dialers are capable of calling a list of telephone numbers automatically, screening unnecessary calls such as answering machines and busy signals, and connecting waiting representatives with customers.
This software-based solutions help companies avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs. Predictive dialers are easy to install and configure, and therefore occupy a significant position in telemarketing, payment collection, service follow-ups, surveys and appointment confirmation.
Debasish's Blog 